Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the online casino service operated under the brand bizzoo-casino-canada through the website https://bizzoo-casino-ca.com (the "Website") and all related products and services (collectively, the "Services"). These Terms are effective from 6 November 2025 and apply to all use of the Services from that date onward.

The Website is operated by TechSolutions Group N.V., a company incorporated under the laws of Curaçao, which holds an online gambling licence No. 8048/JAZ2017-067 issued by Antillephone N.V.. Certain payment processing and billing services for bizzoo-casino-canada are provided by TechSolutions (CY) Group Limited, Parthenonos 5, Flat 103, 2020, Nicosia, Cyprus.

By accessing or using any part of the Services, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Bonus Terms, and Responsible Gaming Policy as published on https://bizzoo-casino-ca.com. If you do not agree with these Terms, you must not register, deposit, or use the Services.

Regional Compliance Note - Canada: bizzoo-casino-canada targets players in Canada excluding the province of Ontario. The operator is not licensed by the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario. If you are physically located in Ontario, you must not open an account or use the Services, and you will not benefit from provincial regulatory protections.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below. These definitions apply whether used in the singular or plural.

"Operator" means TechSolutions Group N.V., the licensed gambling operator of bizzoo-casino-canada, together with its duly appointed billing agent TechSolutions (CY) Group Limited where relevant.
"Website" means the domain https://bizzoo-casino-ca.com and any subdomains through which the Services are offered under the brand bizzoo-casino-canada.
"Services" means all online casino and related gambling products, games, software, content, and customer support made available on or through the Website.
"User" or "Player" or "you" means any natural person who accesses the Website, creates an account, or uses the Services.
"Account" means a registered player account created by a User on the Website for participation in the Services.
"Bet" or "Wager" means any sum of money risked by a Player on the outcome of a game or event offered as part of the Services.
"Bonus" means any promotional offer, including but not limited to welcome bonuses, reload bonuses, free spins, cashback, and loyalty rewards, credited to a Player's Account subject to specific terms.
"Real Money Balance" means the portion of funds in your Account that derives from deposits and real-money winnings, which is not subject to wagering requirements.
"Bonus Balance" means the portion of funds and bonus-related winnings in your Account that is subject to specific wagering or other requirements before it can be converted into withdrawable funds.
"Wagering Requirement" means the total amount you must stake using a Bonus or associated winnings before any part of the Bonus Balance can be converted into Real Money Balance or withdrawn.
"KYC" means "Know Your Customer" verification procedures, including checks of identity, age, address, and source of funds.
"Prohibited Jurisdiction" means any country, province, state, or territory where online gambling with the Operator is illegal or not permitted under the Operator's licence, including without limitation the province of Ontario.
"Game Rules" means the rules, payout tables, and instructions for each specific game as displayed within the game client or on the Website.
"Malfunction" means any technical or software error, network failure, or system issue resulting in incorrect game operation, display, or settlement.

Account Registration

Eligibility and Age Requirements

Minimum age: To register and use the Services, you must be at least 18 years old and must also meet any higher minimum legal gambling age in your province or territory of residence (for example, 19+ in certain Canadian provinces).
Jurisdictional restrictions: You confirm that you are not physically located in a Prohibited Jurisdiction, including but not limited to the province of Ontario. It is your responsibility to ensure that online gambling is lawful in your location before registering.
Personal use: Accounts may only be opened and used by natural persons for their own personal entertainment and not on behalf of any company, trust, or third party.

Registration Process

Account creation: To open an Account, you must complete the online registration form on https://bizzoo-casino-ca.com, providing accurate and complete information including your full legal name, date of birth, residential address, email address, and any other details requested by the Operator.
Email verification: The Operator may require you to verify your email address by clicking an activation link sent to the email you provided. Failure to complete this step may result in restricted access or Account closure.
Truthfulness of data: You represent and warrant that all information you provide is true, complete, and up to date, and you undertake to promptly update your details if they change. Providing false or misleading information constitutes a serious breach of these Terms.

KYC and Verification

Verification obligation: To comply with anti-money laundering, counter-terrorist financing, and age verification obligations, the Operator may at any time request KYC documents, including but not limited to a copy of your government-issued photo ID, proof of address (e.g., utility bill or bank statement), and evidence of payment methods or source of funds.
Document checks: Documents must be clear, legible, valid, and belong to you. The Operator may use third-party verification services in accordance with the Privacy Policy.
Verification before withdrawals: The Operator may block or limit deposits, bets, or withdrawals until verification is successfully completed. In some cases, no withdrawals will be processed until KYC checks are fully satisfied.
Non-compliance: If you fail to provide requested KYC information, or if the Operator suspects fraud, money laundering, underage gambling, or use from a Prohibited Jurisdiction, your Account may be suspended or closed and any balance may be handled in accordance with applicable law and these Terms.

Account Security and Management

Login credentials: You must keep your username, password, and any other security credentials strictly confidential and must not share them with any third party.
Responsibility for use: You are responsible for all activity carried out through your Account, whether or not authorized by you. If you suspect that your credentials have been compromised, you must immediately change your password and notify the Operator.
Single account policy: Each Player may hold only one Account with bizzoo-casino-canada. The Operator reserves the right to close duplicate Accounts and to void bonuses and winnings associated with duplicate or fraudulent Accounts.

Betting & Gameplay Rules

General Principles

Entertainment purpose: The Services are offered solely for lawful entertainment purposes. You use the Services at your own risk and acknowledge that you may lose money when placing Bets.
Game rules prevail: Each game offered on the Website is governed by its specific Game Rules and payout tables. In case of conflict between these Terms and specific Game Rules, the Game Rules for the relevant game will prevail for gameplay and settlement of that game.
Availability of games: Certain games or game providers may be unavailable or restricted in some jurisdictions, including parts of Canada, in order to comply with local requirements.

Placing Bets and Limits

Sufficient balance: You may place Bets only if you have sufficient available funds in your Account's Real Money Balance or eligible Bonus Balance.
Minimum and maximum Bets: Each game specifies minimum and maximum stake limits. You agree not to place Bets that exceed any displayed limits or your available balance.
Finality of Bets: Once a Bet has been placed and accepted by the system, it is generally final and cannot be cancelled or modified by you. Exceptions may apply only where a clear technical Malfunction is identified by the Operator.
Time of acceptance: A Bet is deemed accepted when it is registered on the Operator's server. The Operator's records are conclusive evidence of the time and outcome of each Bet.

Bet Cancellation and Malfunctions

Operator-initiated cancellation: The Operator may cancel or void any Bet (in whole or in part) where a Malfunction, obvious error, or rules violation has occurred. In such cases, affected stakes may be refunded to your Real Money Balance.
Malfunction clause: In the event of a Malfunction of the software or hardware, all affected Bets and winnings are considered void. Stakes involved in such Bets may be refunded, but the Operator will not be liable for any indirect losses.
Disconnection: If your connection is interrupted after placing a Bet but before the game outcome is displayed, the result will be determined according to the game's built-in rules and the records on the Operator's servers. You may view the final result when you reconnect.

Live Casino and Chat Conduct

Respectful behaviour: When using live casino tables, chat features, or any interactive tools, you must behave respectfully towards dealers, staff, and other Players. Abusive, racist, sexist, hateful, or otherwise offensive language or behaviour is strictly prohibited.
No spam or advertising: You must not use chat or other communication channels to advertise products or services, to solicit other Players, or to share links that are unlawful, harmful, or unrelated to the Services.
Anti-fraud and collusion: Any attempt to cheat, collude with other Players, exploit software loopholes, use bots, or otherwise manipulate game outcomes is strictly prohibited. The Operator may investigate and take action, including voiding Bets, confiscating funds, and closing Accounts.

Bonus Terms

General Bonus Conditions

Separate Bonus Terms: In addition to this section, each promotion is governed by the specific terms and conditions published on https://bizzoo-casino-ca.com/bonus-terms. In case of conflict, the specific promotion terms prevail for that promotion.
Eligibility: Bonuses are offered at the Operator's discretion and may be restricted based on your country or province of residence, Account status, payment method, or previous promotional activity.
Abuse prevention: The Operator reserves the right to refuse, withhold, or cancel any Bonus and to adjust balances if it reasonably believes that a Bonus is being abused or used in breach of these Terms.

Bonus Activation and Crediting

Activation requirements: Some Bonuses require you to opt in, enter a Bonus code, or select a promotion at the time of deposit. Others may be credited automatically when qualifying conditions are met.
Timeframe for activation: Unless otherwise stated in the relevant promotion, a Bonus offer must be claimed within the timeframe set out on the Website and in any promotional communication, and in any event no later than the expiry date indicated for 2025 promotions.
One per Player/household: Unless explicitly stated otherwise, each Bonus is limited to one per Player, household, IP address, device, and payment method.

Wagering Requirements and Restrictions

Wagering obligation: Bonuses and any winnings derived from them are subject to wagering requirements as specified in the Bonus details. For example, a 40x wagering requirement on a C$100 Bonus means you must place C$4,000 in qualifying Bets before withdrawal of Bonus-derived funds.
Contribution of games: Different game types may contribute differently to wagering requirements. For instance, slots may contribute 100%, while table games or live casino may contribute a lower percentage or 0%, as specified in the Bonus Terms.
Time limits: Wagering requirements must be fulfilled within the timeframe set out in the specific promotion (e.g., 7, 14, or 30 days). If wagering is not completed within the applicable period, the Bonus and related winnings may be forfeited.

Prohibited Games and Actions

Restricted games: Certain games or game providers may be excluded from Bonus play or may not count towards wagering. Any such restrictions will be listed in the Bonus Terms.
Irregular betting patterns: The following, without limitation, may be treated as Bonus abuse: placing single Bets that represent a very high proportion of the Bonus or balance, using "low risk" betting strategies to unlock Bonuses, or deliberately delaying game rounds (including free spins) to a later time.
Multiple account abuse: Creating multiple Accounts to claim the same Bonus or circumvent Bonus limits is strictly prohibited and may result in Account closure and forfeiture of funds.

Combining Promotions and Bonus Abuse

No stacking unless allowed: Bonuses generally cannot be combined or "stacked" unless the specific promotion explicitly allows this. Only one active Bonus may be in play at any given time for a single product category.
Right to adjust: Where the Operator identifies Bonus abuse or breach of Bonus Terms, it may remove Bonuses, cancel Bonus winnings, and adjust Account balances to correct any misuse.
Operator's final decision: All decisions regarding Bonus qualification, abuse assessment, and corrective action rest with the Operator, acting reasonably and in accordance with these Terms and applicable law.

Payments & Withdrawals

Deposit Methods and Processing

Supported methods: bizzoo-casino-canada may accept deposits via payment cards, e-wallets, bank transfers, and selected cryptocurrencies, as displayed in the cashier section of https://bizzoo-casino-ca.com.
Payment processing: Certain card and e-wallet payments may be processed by TechSolutions (CY) Group Limited, acting as billing agent on behalf of the Operator, from its registered office at Parthenonos 5, Flat 103, 2020, Nicosia, Cyprus.
Deposit limits: Minimum and maximum deposit amounts apply and are displayed in the cashier. The Operator may set or adjust daily, weekly, or monthly limits in line with risk and responsible gaming policies.

Withdrawals

Withdrawal methods: Withdrawals are generally processed via the same method used for deposit where possible. If this is not feasible, the Operator may select a suitable alternative method in consultation with you.
Verification requirement: The Operator may require completion of KYC checks and confirmation of payment method ownership before processing withdrawals, particularly where cumulative withdrawals during 2025 reach certain thresholds or where risk indicators are detected.
Limits: Minimum and maximum withdrawal amounts apply and may differ by payment method. The Operator may also apply withdrawal frequency limits for security and compliance reasons.

Fees, Currency, and Processing Times

Fees: The Operator aims to process deposits and withdrawals without charging fees; however, external banks, card issuers, e-wallets, or crypto networks may impose their own charges, which are your responsibility.
Processing times: Internal processing of withdrawal requests typically occurs within the timeframes indicated in the cashier section, subject to KYC checks. Additional delays may arise due to your payment provider or external factors beyond the Operator's control.
Currency and exchange: Your Account may be maintained in one or more supported currencies. If currency conversion is required, it will be performed at the applicable rate used by the payment processor at the time of the transaction, and minor rounding differences may occur.

Refunds, Chargebacks, and Reversals

Deposits are not purchases of goods: Deposits to your Account are intended solely for placing Bets. As a general rule, refunds of validly staked funds or completed Bets are not provided.
Duplicate or erroneous transactions: In cases of clear payment error (for example, duplicate processing) and subject to investigation, the Operator may arrange a refund or adjustment to your Account.
Chargebacks: If you initiate a chargeback or payment dispute without valid legal grounds, the Operator may suspend or close your Account, recover related costs, and report the matter to relevant payment providers and authorities.

Limitation of Liability

Operator's Obligations and Fairness

Provision of Services: The Operator undertakes to provide the Services with reasonable skill and care, using licensed software suppliers and generally accepted industry practices as of 2025.
Game fairness: The Operator uses random number generator (RNG) technology and/or game systems certified by recognised testing bodies or by game suppliers, as appropriate under the Curaçao licence. Game rules and payout tables are made available within each game.
Accuracy of results: The Operator endeavours to ensure that game outcomes, balances, and transaction records are accurately recorded on its servers. In case of discrepancy between your on-screen display and the Operator's records, the latter shall prevail.

Exclusions and Limitations

No warranty: The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Operator gives no warranty that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.
Technical failures: The Operator is not liable for any loss or damage arising from technical failures, Malfunctions, network interruptions, delays, or data corruption affecting your access to the Services, provided that the Operator acts with reasonable skill and care to remedy such issues.
Indirect losses: To the fullest extent permitted by law, the Operator is not responsible for any indirect, consequential, incidental, or special damages, including loss of profits, business, data, or goodwill, even if it has been advised of the possibility of such damages.

Maximum Liability

Cap on liability: Subject to any non-excludable statutory rights you may have under Canadian law, the Operator's total aggregate liability to you for any claim arising out of or relating to your use of the Services shall not exceed the greater of (i) the amount of the Bet or transaction giving rise to the claim; and (ii) the total amount of Real Money deposits you made into your Account during the six (6) months preceding the event giving rise to the claim.
Consumer rights: Nothing in these Terms is intended to exclude or limit any non-excludable rights that you may have as a consumer under mandatory laws applicable in your place of residence.

Intellectual Property Rights

Ownership

Operator's IP: All content on the Website, including text, graphics, logos, icons, images, audio clips, video, software, and underlying source code, is owned by or licensed to the Operator and is protected by copyright, trademark, and other intellectual property laws.
Third-party content: Game titles, trademarks, and materials belonging to third-party game providers are used under licence and remain the property of their respective owners.

Permitted Use

Personal, non-commercial use: Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable licence to access and use the Website and Services solely for your personal, non-commercial entertainment.
No ownership transfer: You do not acquire any ownership or other rights in the software or content by downloading, streaming, or otherwise accessing the Services.

Prohibited Uses

No copying or distribution: You must not copy, reproduce, distribute, transmit, publicly display, modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Website or its software, except as expressly permitted by applicable law.
No automated access: You must not use bots, scripts, or other automated tools to access the Services, scrape content, or interfere with normal operation.

Privacy & Data Protection

Your personal data is collected and processed by the Operator in connection with account management, provision of the Services, KYC checks, fraud prevention, and responsible gaming obligations.

Privacy Policy reference: All processing of your personal data is carried out in accordance with our Privacy Policy, available at https://bizzoo-casino-ca.com/privacy. That policy explains what data we collect, how we use it, with whom we share it, and your rights.
Compliance with applicable laws: The Operator endeavours to handle your personal data in accordance with applicable data protection legislation in its operating jurisdictions and, where relevant, in your place of residence, including Canada, as of 2025.
Data security: The Operator uses reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access, consistent with industry practice.

Changes to Terms

Right to Amend

Updates: The Operator may modify these Terms from time to time, including during 2025, to reflect changes in laws, regulatory guidance, technical developments, or business needs.
Effective date of changes: Each updated version of the Terms will specify its effective date. Continued use of the Services after that date constitutes your acceptance of the updated Terms.

Notification Procedures

Methods of notice: Material changes to these Terms may be communicated by one or more of the following methods: posting a notice or updated Terms on the Website, displaying a banner or pop-up upon login, and/or sending an email to the address registered to your Account.
Review obligation: You are responsible for regularly reviewing the current version of the Terms published on https://bizzoo-casino-ca.com/rules to remain informed about any changes.

Your Right to Discontinue Use

Disagreement with changes: If you do not agree with any updated Terms, you must stop using the Services, close your Account, and, subject to applicable verification and withdrawal procedures, withdraw any eligible Real Money Balance.
Continued use as acceptance: Your continued access to or use of the Services after the effective date of updated Terms will be deemed your binding acceptance of those changes.

Termination & Suspension

Termination or Suspension by the Operator

Grounds: The Operator may suspend or terminate your Account, freeze or confiscate funds, or restrict your access to the Services where it reasonably believes that:
- you have breached these Terms or any Game Rules;
- you are underage or located in a Prohibited Jurisdiction (including Ontario);
- you have engaged in fraud, money laundering, Bonus abuse, collusion, or other unlawful activity; or
- required to do so by law, a regulator, or a payment provider.
Notice: Where permitted by law and not prejudicial to ongoing investigations or regulatory obligations, the Operator will use reasonable efforts to notify you of the reasons for suspension or termination.

Termination by the Player

Account closure: You may request closure of your Account at any time by using the tools available on the Website or by contacting customer support via the channels indicated on https://bizzoo-casino-ca.com.
Remaining balance: Upon closure of a verified Account on your request, any remaining Real Money Balance (subject to minimum withdrawal limits and applicable checks) will be paid to you using an available withdrawal method.

Effects of Termination

Bonuses and promotions: Upon termination or permanent closure of your Account, all active Bonuses, free spins, and uncompleted wagering requirements will automatically be cancelled and forfeited, unless otherwise required by law.
Records: The Operator may retain certain Account and transaction records after termination as required or permitted by applicable laws and regulations, including in Canada and Curaçao.

Governing Law & Jurisdiction

Applicable Law

Primary governing law: These Terms, the operation of the Services, and your relationship with the Operator are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection laws that may apply in your country or province of residence.
Local law responsibility: You are responsible for ensuring that your use of the Services is lawful under the laws applicable to you. The Operator does not provide legal advice regarding Canadian or provincial laws, including Ontario law.

Dispute Resolution and Jurisdiction

Internal complaints: If you have a complaint, you should first contact the Operator's customer support via the channels indicated on https://bizzoo-casino-ca.com. The Operator will use reasonable efforts to investigate and respond within a reasonable timeframe.
Escalation to regulator: If your complaint is not resolved to your satisfaction, you may escalate it to the licensing authority Antillephone N.V. at the email address certria@gaminglicences.com, as the relevant contact for unresolved complaints.
Third-party ADR: The Operator may also cooperate with reputable third-party alternative dispute resolution (ADR) platforms, including services such as AskGamblers Casino Complaints Service and Casino.guru, which may assist in mediating disputes. These services are independent and may have their own procedures and limitations.
Court jurisdiction: Subject to any mandatory provisions of applicable consumer law, any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the competent courts of Curaçao, which shall have final jurisdiction.

Contact Information

The Operator strives to provide accessible and clear communication channels for players of bizzoo-casino-canada using https://bizzoo-casino-ca.com. Current and up-to-date contact options are always displayed in the "Contact Us" or equivalent section of the Website.

Customer support: You can contact customer support through the online tools made available on the Website (such as live chat or web forms). Where an email address is provided on the Website, you may also use that address for support queries. At the time of compiling these Terms, specific support email addresses and phone numbers are not specified in the source data and may be updated from time to time on the Website.
Legal and correspondence address (billing agent):
TechSolutions (CY) Group Limited
Parthenonos 5, Flat 103
2020 Nicosia
Cyprus
Licensing authority (for unresolved complaints):
Antillephone N.V.
Email: certria@gaminglicences.com
Purpose: escalation of unresolved complaints related to the Curaçao licence No. 8048/JAZ2017-067.

If there is any discrepancy between translated versions of these Terms and the English version published on https://bizzoo-casino-ca.com/rules, the English version shall prevail to the extent permitted by law.