Responsible Gaming

Responsible gaming at bizzoo-casino-canada means approaching online casino entertainment on bizzoo-casino-ca.com in a conscious, informed and controlled way. Gambling should remain a form of leisure, never a way to solve financial problems or a source of stress. Our goal is to give you clear tools, information and safeguards so that you can decide when, how and how much you play, in line with the legal requirements that apply to players in Canada (excluding Ontario).

bizzoo-casino-canada is operated under a Curaçao online gambling licence (TechSolutions Group N.V., licence no. 8048/JAZ2017-067 issued by Antillephone N.V.) and is not licensed by any Canadian provincial regulator, including the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario. Residents of Ontario must not use our services. Within these regulatory limits, we are committed to supporting you with technical tools, trained support staff and clear procedures whenever you wish to control, limit or stop your play.

Risk Awareness

Most players use online casinos occasionally and within their means. However, gambling can create risks, including loss of control and the development of gambling-related harm. Recognizing the early signs is an important step in protecting yourself and those close to you.

Possible Signs of Gambling Problems

• Increasing time and money spent: You play longer than planned, place bets more frequently, or raise your stakes to "chase" previous losses.
• Preoccupation with gambling: You often think about bizzoo-casino-ca.com when you are at work, with family or doing other activities, and you feel impatient to return to the games.
• Secretive behaviour: You hide gambling activity, delete messages, or feel anxious that others may see your transactions or browser history.
• Impact on finances: You borrow money, use credit needed for essential expenses, delay bills or use funds reserved for rent, food, education or healthcare.
• Emotional changes: You feel guilt, irritability, anxiety or depression related to your gambling, especially after losses or when you try to stop.
• Difficulty stopping: You repeatedly fail to stick to limits or stop playing, even when you clearly decide to do so.

Short Self-Assessment Checklist

The following questions are for self-reflection only and do not replace professional assessment. Answer honestly with "Yes" or "No":

• Do you ever spend more time or money on bizzoo-casino-ca.com than you originally intended?
• Have you tried to cut down or stop gambling but found it difficult or impossible?
• Do you gamble to escape worries, stress, loneliness or other emotional difficulties?
• Have your gambling activities caused conflicts with family, friends, studies or work?
• Have you lied to people important to you about how much you gamble or lose?
• Have you borrowed money, sold possessions or used credit to continue gambling?
• Do you feel restless or irritable when you cannot gamble or when you try to take a break?

If you answer "Yes" to several of these questions, your gambling may be placing you at risk. We strongly encourage you to use the limits and self-exclusion tools described below and to contact professional support services in Canada or internationally.

Limits & Tools

bizzoo-casino-canada provides configurable tools to help you control your activity on bizzoo-casino-ca.com. These tools are available to eligible players in Canada (excluding Ontario) and are designed to comply with responsible gambling standards under our Curaçao licence while considering Canadian best practices.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your player account and go to the "Profile" or "My Account" area, then choose "Responsible Gaming" or "Limits".
2. Select deposit limits: Choose "Deposit Limits" and select the period you wish to control: daily, weekly or monthly. You may set one or more periods at the same time.
3. Enter your maximum amounts: For each period, enter a maximum amount you can afford to lose without affecting essential expenses (e.g. CAD 50 per day, CAD 150 per week, CAD 300 per month). Consider your income, debts and other obligations.
4. Confirm and save: Review the limits carefully and confirm. The system will automatically prevent you from depositing more than the chosen amounts during the selected period.
5. Changes to limits: You may lower your limits at any time and the change will usually take effect immediately. If you request a higher limit or removal of limits, a mandatory cooling-off period (at least 24 hours) will apply before the increase takes effect. This delay is designed to protect you from impulsive decisions.

Time Limits and Session Control

• Session timer: In "Responsible Gaming" you can activate a session timer that reminds you after a selected period (for example every 30, 60 or 120 minutes) how long you have been playing. When the reminder appears, review your current losses and decide whether to continue or log out.
• Daily play duration limit: You may also set a maximum daily session duration (e.g. 2 or 3 hours). Once this limit is reached, you will be automatically logged out and unable to continue playing until the next day.

Short-Term Breaks ("Time-Out")

If you feel you need a brief pause but are not ready for longer self-exclusion, you can activate a time-out:

1. Go to "Time-Out": From "Responsible Gaming", select the "Time-Out" or "Short Break" option.
2. Select duration: Choose a break period, typically between 24 hours and 72 hours. You may also choose a custom period if available.
3. Confirm the break: Read the description of the consequences (temporary inability to log in or play) and confirm your decision.
4. During the break: You will not be able to log in, place bets or make deposits. Depending on technical settings, withdrawals may still be processed, but you will not be able to cancel withdrawal requests in order to gamble.

We strongly encourage you to combine financial limits, time controls and breaks as part of your normal way of using bizzoo-casino-ca.com. If you find that these tools are not sufficient, consider self-exclusion and external professional help.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who wish to stop gambling on bizzoo-casino-ca.com for an extended period or permanently. It is intended to support your decision to stop and to help prevent impulsive relapses.

How to Request Self-Exclusion

1. Locate the self-exclusion section: After logging in, go to "Profile" or "My Account" and select "Responsible Gaming". Then choose the "Self-Exclusion" option.
2. Choose the exclusion period: You may select a fixed period (for example 6 months, 1 year, 3 years) or permanent (lifetime) self-exclusion. Longer periods provide stronger protection if you experience recurring difficulties.
3. Read key information: Carefully review the explanation of what self-exclusion means, including restrictions on access, deposits, play and withdrawals during the exclusion period.
4. Confirm your decision: Tick the confirmation box and click "Confirm" or "Submit". You may be asked to re-enter your password or a code sent to your e-mail or phone to validate the request.
5. Contact support if needed: If you cannot access your account, you may contact customer support and request self-exclusion. For your protection, we may ask you to provide identifying information to verify ownership of the account before applying the exclusion.

Consequences of Self-Exclusion

• No access to the account: During self-exclusion, you cannot log in, place bets, make deposits or receive marketing communications from bizzoo-casino-ca.com. We will make reasonable efforts not to open new accounts for you under the same or similar details.
• Withdrawals and remaining balance: Where allowed by applicable law and our general terms, you may contact support to request withdrawal of any remaining real-money balance that is not subject to wagering requirements at the time self-exclusion is applied. The ability to withdraw may be subject to standard verification procedures.
• No early lifting: For fixed-term self-exclusion, the exclusion cannot normally be cancelled or shortened before the end of the chosen period. This rule is designed to protect you from gambling in moments of vulnerability.
• Permanent self-exclusion: If you choose permanent (lifetime) self-exclusion, we will not automatically reopen your account. Any future consideration of access, if legally permissible, will only occur following a thorough review and a significant waiting period, and may be refused.

Support Contacts for Self-Exclusion

If you need assistance with self-exclusion, please contact our support team through the help section on bizzoo-casino-ca.com or the dedicated responsible gaming contacts listed below. We recommend that you also consider registering with external self-exclusion schemes and installing blocking software to prevent access to other gambling sites, as described in the "Support Resources" section.

Support Resources

If you or someone close to you is affected by gambling-related harm, professional and confidential help is available. The following services operate independently from bizzoo-casino-canada. We encourage you to contact organizations in your province or internationally. Using these services does not affect your legal rights or your relationship with bizzoo-casino-ca.com.

Local Support in Canada

Canada has provincial services dedicated to mental health and gambling-related issues. The numbers and operating conditions below are indicative and may be updated by the service providers; if a number is unavailable, please consult your provincial government website or local health authority.

• Canada-wide information: Contact your provincial health information line (such as 8-1-1 where available) and ask for problem gambling support resources in your area.
• Ontario - ConnexOntario (for support only; players in Ontario must not use our services): 1-866-531-2600, 24/7, English and French, with access to interpreters for other languages; live chat and e-mail via connexontario.ca.
• British Columbia - Gambling Support BC: Toll-free provincial helpline (via HealthLink BC) and 24/7 chat; multilingual support available; see the "Problem Gambling" section on the BC government website.
• Québec - Gambling Helpline: Accessed through the provincial mental health information line; service available in French and English; details published by the Ministère de la Santé et des Services sociaux.
• Other provinces and territories: Most have dedicated problem gambling or addictions helplines. Check your provincial or territorial government website (e.g. Alberta Health Services, Manitoba Addictions Foundation, Saskatchewan Health Authority, Nova Scotia Health, etc.).

These services are usually free, confidential and staffed by trained professionals who can refer you to counselling, support groups and other community resources.

International Support Organizations

These organizations provide online advice, live chat, forums and in some cases telephone helplines and local meetings. They are independent from bizzoo-casino-canada and can offer neutral advice on your situation.

National and Regional Self-Exclusion Schemes

• United Kingdom - GamStop: A free national online self-exclusion system that allows players to exclude themselves from all participating UK-licensed online gambling companies. Although bizzoo-casino-ca.com operates under a Curaçao licence and is not covered by GamStop, UK residents should use GamStop when dealing with UK-licensed operators.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register that prohibits registered individuals from entering licensed gambling venues and online platforms in Spain. Spanish residents should contact the Dirección General de Ordenación del Juego (DGOJ) for registration details.
• Local Canadian programs: Many provinces operate casino self-exclusion programs for land-based facilities and provincially regulated online platforms (for example in British Columbia, Ontario, Québec and others). While these programs do not directly apply to bizzoo-casino-ca.com, they may be an important part of your overall protection plan.

Blocking Software and Apps

• Gamban: A paid application that blocks access to thousands of gambling websites and apps on your devices. Suitable if you wish to limit access beyond a single operator.
• BetBlocker: A free tool that allows you to block access to a wide range of gambling sites for a selected period. Available for several operating systems.
• Device and network controls: In addition to specialized apps, you may use parental control software, browser extensions and router-level filters to restrict access to gambling content.

Family and Social Support

• Family support groups: Organizations such as Gam-Anon (gam-anon.org) provide support for relatives and friends of people with gambling problems, including meetings and educational materials.
• Online forums and chats: Websites linked to the services above often host moderated forums and chat rooms where affected individuals and family members can share experiences confidentially.
• Confidentiality and professional help: Calls, chats and counselling sessions are usually confidential within the limits of applicable law. Staff are trained to treat all callers with respect and without judgment.

Using these resources is a sign of strength, not weakness. Combining external support with the tools offered by bizzoo-casino-canada can significantly improve your ability to regain control.

Help for Family

Gambling-related harm affects not only the player but also family members, partners, friends and colleagues. If you are concerned about someone who uses bizzoo-casino-ca.com or other gambling services, there are steps you can take to support them while protecting yourself.

How to Talk to Someone About Their Gambling

• Choose the right moment: Speak when both of you are calm, not during or immediately after gambling sessions or conflicts about money.
• Use non-judgmental language: Focus on how you feel and what you observe instead of accusing or blaming. For example: "I feel worried when I see you staying up late to gamble" rather than "You are irresponsible."
• Describe concrete effects: Explain how the gambling is affecting the household budget, children, relationships, sleep or emotional climate.
• Encourage, do not control: You cannot force someone to change, but you can encourage them to seek help, consider self-exclusion and use responsible gaming tools.

Support Resources for Families

• Family support groups: Services like Gam-Anon (gam-anon.org) and organizations linked to provincial problem gambling programs often offer meetings, online groups or helplines specifically for relatives.
• Online communities: Many international support websites provide forums and chats where family members can share strategies and receive emotional support in a safe environment.
• Professional counselling: Family or couples therapy can help address the impact of gambling on relationships and develop healthier communication patterns.

Recommended Next Steps

1. Protect your finances: Consider separating bank accounts, limiting shared credit, and seeking independent financial advice where appropriate. Do not take on debts to cover someone else's gambling losses.
2. Encourage professional help: Suggest that the person contact a provincial helpline or international service, speak with a psychotherapist or addictions counsellor, and use the self-exclusion and limit tools offered by bizzoo-casino-ca.com.
3. Look after your own wellbeing: Seek support for yourself through helplines, therapy or support groups. Your mental health is important and you are not responsible for another adult's decisions.

bizzoo-casino-canada cannot provide family therapy or legal advice, but we support the use of professional services and will respect self-exclusion or account-control measures requested by the account holder in accordance with our legal obligations.

Operator's Commitment

bizzoo-casino-canada is operated by TechSolutions Group N.V. under the Curaçao licence 8048/JAZ2017-067 (issued by Antillephone N.V.) with TechSolutions (CY) Group Limited acting as a billing agent and payment processor. While our operations for Canadian players (excluding Ontario) are governed primarily by Curaçao law, we aim to align our responsible gaming measures with recognized Canadian and international standards.

Internal Risk-Check Procedures

• Behavioural monitoring: Our systems may monitor patterns such as frequent deposits, rapid increases in stakes, long continuous sessions, repeated use of time-outs or attempts to cancel withdrawals. These indicators help identify potential risky behaviour.
• Automated warnings: When certain thresholds are reached, the platform may display warning messages reminding you of your current session duration, total losses or deposits, and suggesting that you review your limits or take a break.
• Limit enforcement: The system strictly enforces deposit limits, time-outs and self-exclusion settings that you apply to your account.
• Staff training: Customer support agents receive training on responsible gaming principles, recognizing indicators of gambling harm and responding appropriately to player requests for help.

When We May Initiate Contact

In addition to responding to your direct requests, we may proactively contact you if our risk checks suggest that your gambling behaviour may be problematic. Subject to applicable privacy and data protection laws, this may include:

• Clarification and advice: We may send messages or e-mails inviting you to review your limits, consider a break or consult independent support services.
• Encouraging use of tools: We may suggest setting stricter deposit limits, activating time-outs or using self-exclusion if your pattern of play indicates increasing risk.
• Imposing restrictions: In extreme cases, and where permitted by law and our terms and conditions, we may apply temporary restrictions to your account (for example, limiting deposits or access to certain products) while we discuss options with you.

This commitment exists alongside our legal and contractual obligations. We are not licensed by AGCO or any other Canadian provincial regulator, and Curaçao courts have final jurisdiction in most disputes under our terms. Our regulator, Antillephone N.V., offers limited direct dispute mediation; however, you may escalate complaints to the contact listed below and may use independent alternative dispute resolution (ADR) platforms.

Independent ADR options mentioned in relation to TechSolutions Group N.V. include AskGamblers Casino Complaints Service and Casino.guru, which offer structured complaint processes and have reported good resolution rates with the operator's brands. While these services are independent and conditions may change, they can form part of a broader approach to resolving problems responsibly.

Updates

This responsible gaming policy for bizzoo-casino-canada may be updated from time to time to reflect changes in legal requirements, licence conditions, industry standards or the tools available on bizzoo-casino-ca.com.

How You Will Be Notified

• Website notices: Significant changes may be highlighted through banners or pop-up notifications when you log in, especially if the changes relate to limits, self-exclusion or your rights.
• E-mail communication: Where appropriate and where we have your valid consent and contact details, we may send e-mails summarizing important updates to this policy or related terms and conditions.
• Policy access: The latest version of this responsible gaming page will always be available at the dedicated URL on bizzoo-casino-ca.com. We encourage you to review it regularly.

Changes take effect from the date indicated below or as otherwise specified in our general terms and conditions. Continued use of the service after changes come into force indicates your acceptance of the updated policy, but does not limit your right to use all responsible gaming tools described above.

Last updated: 6 November 2025

Contact & Feedback

If you have questions about this responsible gaming policy, need help setting limits or self-excluding, or wish to provide feedback on how we can improve our protections, you can contact us using the details below. These contact channels are reserved for responsible gaming and account-safety matters and are operated in accordance with our privacy policy.

Responsible Gaming Department Contacts

• E-mail: responsiblegaming@bizzoo-casino-ca.com - for questions about limits, self-exclusion, account restrictions and responsible gaming concerns.
• Phone: +1-888-000-0000 (toll-free, where available) - operational hours and availability may be indicated in the support section of bizzoo-casino-ca.com. Standard carrier charges may apply.
• Regulatory escalation (licensing authority): If you have an unresolved complaint and wish to escalate it to our Curaçao licensing authority, you may contact Antillephone N.V. at certria@gaminglicences.com, in line with the procedure described in our general terms and conditions.

Online Feedback and Self-Control Request Form

You may also use the online feedback form available through the "Responsible Gaming" or "Contact Us" section of bizzoo-casino-ca.com to:

• Request account-specific assistance (e.g. applying or extending self-exclusion, lowering limits, clarifying your current settings).
• Provide feedback on how our tools and information could better support safe gambling behaviour.
• Report technical issues related to limits, time-outs or self-exclusion.

A typical form will ask for your name, registered e-mail address, account ID (if applicable), province or territory of residence in Canada, and a description of your request. We may ask additional questions solely to verify your identity and process your request securely.

Please remember that this page is intended for informational purposes only and does not constitute medical, psychological, financial or legal advice. If you are in crisis or believe you may harm yourself or others, contact local emergency services or a crisis hotline in your area immediately.