Contact Us
bizzoo-casino-canada, operated exclusively via bizzoo-casino-ca.com, is fully committed to providing transparent, accessible, and secure channels for user support in accordance with Canadian (excluding Ontario) and international legal standards. Our contact mechanisms are designed to meet or exceed all applicable regulatory and industry requirements as of 2025, ensuring users' rights to information, dispute resolution, and responsible gaming support.
Users may contact bizzoo-casino-canada for support, information requests, or to exercise any legal rights under applicable online gambling laws. For regulatory transparency, our principal legal entity is TechSolutions Group N.V. (founded 2021), headquartered at Abraham Mendez Chumaceiro Boulevard 50, Willemstad, Curaçao. Our operations in Canada are licensed under Curaçao eGaming (8048/JAZ, valid through 2025) and the Kahnawake Gaming Commission (00882, valid through 2025). No regional office or mailing address is specified for Canada.
We recognize the legal necessity to offer prompt, multi-channel customer support, to maintain data privacy, and to provide access to responsible gambling resources. All user inquiries are processed in accordance with CA privacy and gaming regulations.
Contact Methods and Regulatory Disclosures
- Email Support: For all support inquiries, contact us at [email protected]. This address is monitored 24/7 and serves all user support and regulatory reporting needs.
- Online Contact Form: Use our secure contact form below to submit your request. Please provide your email address and a detailed message. All electronic submissions are logged and retained in compliance with applicable data retention and privacy laws.
- Live Chat: For immediate assistance, our live chat feature is available directly on bizzoo-casino-ca.com, offering support at all hours.
- Telephone Support: Telephone support details are not specified. Users are encouraged to use email or live chat for the fastest response.
Legal Obligation: By contacting bizzoo-casino-canada, users consent to the lawful processing of their information as required by CA federal and provincial privacy legislation (including PIPEDA), as well as by the terms of our Curaçao and Kahnawake licenses. All communications may be recorded for compliance, dispute resolution, and service quality purposes.
User Rights, Response Times, and Escalation Processes
- Response Times: We aim to respond to all inquiries within one business day. However, users in Canada can expect 24/7 availability via email and live chat for urgent matters.
-
Procedural Steps:
- Submit your inquiry via the contact form, email, or live chat.
- Provide accurate contact information and a clear description of your request.
- For complex regulatory or dispute matters, include supporting documentation to expedite resolution.
- Dispute Resolution and Escalation: If you are dissatisfied with the initial response, you may request escalation to a senior compliance officer. For unresolved complaints, users retain the right to file with either Curaçao eGaming or the Kahnawake Gaming Commission, referencing the relevant license number (8048/JAZ or 00882). Full procedures are detailed in our Dispute Resolution Policy, available on request.
- Legal Protections: All user communications are protected by applicable privacy and consumer protection laws. Users may request access to, or correction of, their personal data at any time by contacting [email protected].
Regional Compliance Note: bizzoo-casino-canada does not accept users from Ontario and operates strictly in accordance with Canadian federal law and the terms of its international gaming licenses. User support processes are regularly reviewed to ensure ongoing compliance through 2025.
Responsible Gambling and Privacy Disclaimers
- Responsible Gambling: Support staff are trained to provide resources and assistance for individuals seeking help with responsible gaming. For immediate support, visit our Responsible Gambling page or request assistance through any contact channel.
- Privacy and Data Protection: All personal information submitted via contact channels is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and our Privacy Policy. Information will not be shared with third parties except as required by law or for regulatory compliance.
- Anti-Fraud and Security Notice: Users are reminded not to share sensitive account credentials via email or contact forms. bizzoo-casino-canada will never request your password or payment information via email.
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Disclaimer: All contact information provided on this page is valid exclusively for bizzoo-casino-canada as operated at bizzoo-casino-ca.com. Company registration number, tax identification, and regional office details for Canada are not specified. All communications are subject to the most current legal and regulatory requirements as of 2025.