Privacy Policy

This Privacy Policy explains how bizzoo-casino-canada, operating through the website https://bizzoo-casino-ca.com (the "Website"), collects, uses, discloses, and protects personal information about players and website visitors. It applies to all users who access or use the Website, create an account, participate in real-money gambling, or otherwise interact with our services, including visitors who browse without registering. The Policy is designed with particular regard to Canadian privacy requirements and industry standards for online gambling operators. By using the Website, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is effective and "Last updated" in November 2025.

Who We Are

Observe - Operator Identity

The online gambling services offered on https://bizzoo-casino-ca.com under the brand bizzoo-casino-canada are operated by TechSolutions Group N.V., a company incorporated under the laws of Curaçao. TechSolutions Group N.V. is the holder of an online gambling licence issued by Antillephone N.V. under licence number 8048/JAZ2017-067. The Website targets Canadian players outside the province of Ontario; we are not licensed by the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario and do not accept players located in Ontario.

Expand - Corporate & Contact Details

• Gambling operator: TechSolutions Group N.V. (public limited company - N.V.), incorporated in Curaçao (company registration number not specified in this notice).
• Billing and payment agent: TechSolutions (CY) Group Limited, registration number HE 410368, registered office at Parthenonos 5, Flat 103, 2020 Nicosia, Cyprus. This entity provides payment processing and certain back-office services on our behalf.
• Registered office used for billing/legal correspondence: TechSolutions (CY) Group Limited, Parthenonos 5, Flat 103, 2020 Nicosia, Cyprus.

Reflect - Data Protection Contact

We appoint an internal data protection contact responsible for privacy compliance (Data Protection Officer / "DPO" function).

• Data protection contact (DPO function): Data Protection Officer, bizzoo-casino-canada
• Email: privacy@bizzoo-casino-ca.com
• Website contact: via the contact or help section within your account, where available
• Postal contact (privacy-related): Data Protection Officer, TechSolutions (CY) Group Limited, Parthenonos 5, Flat 103, 2020 Nicosia, Cyprus (please clearly mark the envelope "Privacy / DPO").

Because the operator is established outside Canada, your personal information may be processed from Curaçao, Cyprus, or other locations as described below, but this Privacy Policy is intended to align with Canadian privacy expectations for players using the Website.

What Personal Data We Collect

Observe - Data Categories

When you use bizzoo-casino-canada on https://bizzoo-casino-ca.com, we collect and generate different types of personal and technical data necessary to provide secure gambling services and comply with legal obligations.

Expand - Detailed Data Types

• Identification and contact data: full name, date of birth, place of residence, email address, mobile/telephone number, username, language and currency preferences, copies of identity documents (passport, ID card, driver's licence), proof of address (utility bill, bank statement), and any additional information you provide during verification or support communications.
• Account and transactional data: account registration details, login credentials (stored in encrypted form), account status and settings, deposit and withdrawal history, account balances, bonuses claimed, loyalty level, communications with customer support, and internal notes relevant to responsible gambling or dispute management.
• Payment and financial data: partial payment card details (card type, masked card number, expiry date), bank account identifiers, e-wallet IDs, payment transaction identifiers, and payment verification data processed via TechSolutions (CY) Group Limited and other authorised payment service providers. We do not store full card numbers or CVV codes; these are handled securely by payment processors.
• Technical and device data: IP address, approximate geolocation derived from IP, device identifiers, browser type and version, operating system, language settings, referral URLs, session identifiers, login timestamps, and technical logs of system events (e.g., failed logins, error codes).
• Behavioural and usage data: betting and game history, stakes, wins and losses, session duration, clickstream data, navigation paths, bonus usage, responsible gambling settings (limits, self-exclusion), and communication preferences. This information helps us personalize content, safeguard your account, and detect suspicious behaviour.
• Cookies and similar technologies: we use first-party and third-party cookies, web beacons, pixels, and similar tracking technologies that store or access information on your device for functionality, security, analytics, and (where legally permitted) marketing purposes, as explained in the Cookies & Tracking Technologies section.
• Special categories of data: we generally do not seek to collect sensitive data (e.g., health, religion). However, if you voluntarily disclose such data in the context of responsible gambling (e.g., information about addiction or medical conditions), we will handle it with heightened confidentiality and only for the purposes of protecting you and complying with relevant obligations.

Reflect - Source of Data

We primarily collect data directly from you (e.g., registration, KYC submissions, gameplay), but we may also obtain information from payment providers, fraud-prevention services, verification databases, and, where permitted, marketing partners. We may combine this information to maintain accurate records and enhance security.

Legal Basis for Processing

Observe - Applicable Frameworks

Our processing of personal information is grounded in the need to provide you with gambling services, comply with legal and regulatory requirements (including anti-money laundering and fraud-prevention standards), and operate bizzoo-casino-canada responsibly for Canadian players (excluding Ontario). For players located in the European Union (EU) or Mexico (if any access the Website), we also take into account the principles of the EU General Data Protection Regulation ("GDPR") and relevant Mexican data protection laws.

Expand - Main Legal Grounds

• Performance of a contract: We process your data to register and administer your account, verify your identity, enable deposits and withdrawals, process bets and game outcomes, provide bonuses, and deliver customer support. Without this processing, we cannot offer you our services.
• Consent: Certain processing activities rely on your consent, such as:
  • sending electronic marketing communications (emails, SMS, in-app messages) beyond what is strictly necessary for service or legal notifications;
  • using non-essential cookies and tracking technologies for analytics and advertising; and
  • processing certain optional information you voluntarily provide (e.g., in surveys or feedback forms).
  You may withdraw your consent at any time, without affecting past processing, by using the opt-out options provided or by contacting us.
• Legitimate interests: We process personal information where necessary to pursue our legitimate business interests in a manner that does not override your privacy rights. These interests include:
  • preventing fraud, money laundering, abuse of bonuses, and other prohibited conduct;
  • maintaining network and information security, including protecting accounts from unauthorised access;
  • improving the Website, products, and user experience through aggregated analytics; and
  • defending our legal rights and managing disputes.
• Legal and regulatory obligations: We are required to process certain data to comply with applicable laws and regulations, which may include:
  • know-your-customer ("KYC") and anti-money-laundering ("AML") obligations and financial reporting standards;
  • responsible gambling and player protection requirements, such as honouring self-exclusions and limits;
  • record-keeping requirements relating to transactions, disputes, and risk management; and
  • responding to lawful requests from competent authorities and regulators (including our Curaçao licence authority).

Reflect - Alignment With GDPR/Mexican Concepts

Where GDPR or Mexican privacy law (such as the Ley Federal de Protección de Datos Personales en Posesión de los Particulares) applies to particular users, the legal bases described above correspond to the concepts of consent, contractual necessity, legitimate interests, and legal obligation recognised in those frameworks. Our internal policies are designed to align these bases with Canadian privacy expectations for online gambling services.

Purpose of Processing

Observe - Why We Use Your Data

We process personal information for clearly defined purposes necessary to operate bizzoo-casino-canada securely and responsibly.

Expand - Detailed Purposes

• Providing and managing casino services: to register and maintain your player account, authenticate logins, process deposits and withdrawals, provide access to games, manage bonuses and promotions, and deliver core gambling services under our terms and conditions available at https://bizzoo-casino-ca.com/rules and https://bizzoo-casino-ca.com/bonus-terms.
• Compliance, risk management, and responsible gambling: to perform identity and age verification, evaluate risk indicators, detect suspicious or prohibited transactions, comply with AML and KYC requirements, enforce self-exclusion and player limits, and investigate potential breaches of our rules or unlawful activities.
• Service improvement and analytics: to analyse aggregated and pseudonymised usage data, game performance, and technical logs in order to improve website stability, user experience, game offerings, and customer support processes.
• Marketing and personalisation (with controls): to send you marketing communications about products, promotions, and offers, and to personalise content or recommendations based on your profile and behaviour, where permitted by law and subject to your preferences and consent. You can opt out of marketing at any time.
• Customer support and communication: to respond to your questions, handle complaints and disputes, provide account-related notifications, and send important service or legal notices (including changes to this Privacy Policy or our rules).
• Legal defence and enforcement: to establish, exercise, or defend legal claims, enforce our terms and conditions, prevent fraud, and cooperate with regulators, law enforcement, and alternative dispute resolution bodies when necessary.

Reflect - Limited Use Principle

We will not use your personal information for purposes that are materially incompatible with those described above without informing you and, where required, obtaining your consent. When possible, we use aggregated or pseudonymised data that no longer directly identifies you.

Disclosure & Sharing

Observe - When Data Is Shared

We do not sell your personal information. We share personal data only with carefully selected third parties where necessary for the operation of bizzoo-casino-canada, to comply with legal obligations, or with your consent.

Expand - Categories of Recipients

• Group companies and agents: TechSolutions Group N.V. and TechSolutions (CY) Group Limited, as well as other affiliates involved in operating, supporting, or billing for the Website. These entities can access personal data strictly on a need-to-know basis and under intra-group data protection arrangements.
• Payment service providers and banks: credit and debit card processors, e-wallet providers, bank partners, and other financial institutions that process your deposits and withdrawals. We share data necessary to process payments, perform fraud checks, and comply with AML obligations.
• Game providers and technical suppliers: third-party game studios, platform providers, IT hosting and cloud providers, customer support tools, email/SMS delivery services, and security/anti-fraud systems that support the functionality and security of our services.
• Analytics and advertising partners: where permitted and subject to your cookie and marketing preferences, we may share pseudonymised identifiers and usage data with analytics providers and advertising networks to measure performance and deliver relevant content. In such cases, we use contractual safeguards and configuration options to limit the use of your data for our purposes only.
• Regulators, authorities, and dispute bodies: our licensing authority in Curaçao (Antillephone N.V.), financial intelligence units, tax or law enforcement authorities, and alternative dispute resolution ("ADR") services such as AskGamblers Casino Complaints Service or Casino.guru, where necessary to investigate or resolve complaints or suspicious activities.
• Professional advisors and potential acquirers: lawyers, auditors, or consultants who require access for compliance or advisory purposes, and potential buyers or investors in the context of corporate transactions, provided they are bound by confidentiality and data protection obligations.

Reflect - Legal Safeguards

Where we share personal information with service providers, we require them to use the data only for the specified purposes, protect it appropriately, and comply with applicable privacy and security standards. Any disclosure required by law or regulator will be limited to what is necessary and proportionate.

International Transfers

Observe - Cross-Border Context

Because bizzoo-casino-canada is operated by entities established outside Canada and uses international infrastructure, your personal information may be transferred to and processed in countries other than your own, including Curaçao, Cyprus, EU/EEA member states, and possibly other jurisdictions where our IT providers or partners are located.

Expand - Transfer Destinations & Safeguards

• Operator and billing locations: data may be stored or processed on systems managed from Curaçao (TechSolutions Group N.V.) and Cyprus (TechSolutions (CY) Group Limited).
• Hosting and cloud infrastructure: we may use data centres in the European Union/EEA and other reputable jurisdictions, and occasionally trusted service providers based in the United States or other countries, depending on technical and redundancy requirements.
• Service providers and partners: certain game studios, fraud-prevention services, or marketing tools may be located in various countries and access data remotely under strict contracts.

Reflect - Protection Measures

We apply organisational, contractual, and technical safeguards to protect personal information when it is transferred internationally. These may include data processing agreements with strict confidentiality clauses, adherence to recognised security standards, and, where European data protection concepts are relevant, the use of European Commission Standard Contractual Clauses or comparable transfer mechanisms. You should be aware that personal information transferred outside your province, territory, or country may be subject to the laws and lawful access powers of those foreign jurisdictions.

Data Retention

Observe - Retention Principles

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the type of data and the context of processing.

Expand - Typical Retention Periods

• Player account and identification data: core account information and KYC/AML documents (e.g., ID copies, proof of address) are typically retained for the duration of your account and for a period of up to five (5) years after account closure, or longer where required by applicable anti-money-laundering, financial, or tax regulations.
• Transaction and payment records: deposit and withdrawal records, payment details, and relevant logs are generally retained for at least five (5) to seven (7) years from the date of the transaction, in line with regulatory and audit requirements.
• Gameplay and behavioural data: betting and game history, responsible gambling records, and account activity logs are retained for as long as your account remains active and for a limited period (typically up to five (5) years) thereafter for dispute resolution, responsible gambling review, and regulatory purposes.
• Marketing data: information relating solely to marketing preferences is kept until you withdraw consent or opt out; after that, we may retain a minimal record of your opt-out to ensure your preference is honoured.
• Technical logs and security records: logs generated for security, fraud detection, or system monitoring are usually retained for shorter periods (often between six (6) months and two (2) years), unless they need to be preserved for investigations or legal proceedings.

Reflect - Deletion and Anonymisation

When personal information is no longer needed, we will securely delete it or anonymise it so that it can no longer reasonably be associated with you. In some cases, we may be unable to fully delete data due to legal or regulatory requirements, in which case we will restrict access and use to compliance purposes only.

Your Rights

Observe - Overview of Rights

We aim to give players and visitors using bizzoo-casino-canada meaningful control over their personal information. The precise rights available to you may depend on the laws of your province, territory, or country of residence, but we structure our privacy practices to align with core principles found in Canadian privacy law, GDPR concepts, and, where relevant, Mexican data protection regulations.

Expand - Individual Rights

• Right of access: you can request confirmation of whether we hold personal information about you and obtain a copy of such information, together with an explanation of how we use it.
• Right to rectification (correction): you may ask us to correct inaccurate or incomplete personal information. Where possible, you can update certain details directly in your account settings.
• Right to deletion/erasure (subject to limits): you may request that we delete personal information that is no longer necessary for the purposes for which it was collected or where you withdraw consent (if consent was the sole basis). We may need to retain certain data to meet legal, regulatory, or dispute-resolution requirements.
• Right to restriction of processing: in certain circumstances, you can ask us to limit the use of your data (for example, while we verify its accuracy or assess an objection).
• Right to object: where we rely on legitimate interests for processing, you may object to the processing on grounds relating to your particular situation. You always have the right to object to direct marketing and profiling related to marketing.
• Right to data portability: where technically feasible and applicable (primarily under GDPR-like standards), you may request to receive certain data you have provided to us in a structured, commonly used, and machine-readable format, and to have it transmitted to another organisation.
• Rights in relation to consent and marketing: where we rely on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing prior to withdrawal. You can opt out of marketing communications using the unsubscribe link in messages or by adjusting your account settings.
• ARCO rights alignment (Mexico, where applicable): for users to whom Mexican law may apply, this Policy is intended to reflect the ARCO rights (Access, Rectification, Cancellation, Opposition) under the Federal Law on Protection of Personal Data Held by Private Parties. While our primary audience is Canadian players, we will give due consideration to such requests in line with our legal obligations and operational capabilities.

Reflect - How to Exercise Your Rights

1. Submission of request: send your request to our DPO function at privacy@bizzoo-casino-ca.com from the email address associated with your account, or use any dedicated privacy request tools we may provide within your account.
2. Verification: we may ask you to provide additional information to verify your identity (for example, answering security questions or providing identification) to protect your account and prevent unauthorised access.
3. Response timeframe: we generally aim to respond within thirty (30) days of receiving a complete request. Where legally permitted, we may extend this period for complex or multiple requests, in which case we will inform you of the extension and the reasons.
4. Fees: we will handle your rights requests free of charge, unless they are manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act, as permitted by law.

If you are dissatisfied with our response, you have the right to escalate your concern to the appropriate supervisory authority as explained in the Complaints & Contacts section.

Cookies & Tracking Technologies

Observe - Use of Cookies

bizzoo-casino-canada uses cookies and similar technologies on https://bizzoo-casino-ca.com to ensure the Website functions correctly, to enhance user experience, to perform analytics, and, where permitted, to support marketing activities.

Expand - Types and Purposes

• Strictly necessary (functional) cookies: session identifiers and functional cookies that are essential to log you in, maintain your session, process payments, keep your selections during navigation, and provide core security features. These cookies are required for the service and cannot be disabled via our cookie tools.
• Preference cookies: cookies that remember your language, region, and other preferences so that the Website can be tailored to your settings when you return.
• Analytics cookies: first-party or third-party cookies (e.g., from analytics providers) that collect aggregated information about how visitors use the Website, such as which pages are visited most frequently and how users interact with features. This helps us improve performance and usability.
• Advertising and tracking cookies: subject to your consent and local law, we may use cookies, pixels, and similar tools to deliver relevant advertising, track the effectiveness of marketing campaigns, and prevent fraud or abuse of promotions. These technologies may be set by us or third-party advertising networks.

Reflect - Managing Cookies

You can manage cookies in several ways:

• By adjusting your browser settings to block or delete cookies, or to alert you when cookies are being set. The exact procedure depends on your browser; consult its help section for instructions.
• By using any cookie management tools or preferences panels that we provide on the Website, which may allow you to accept or reject non-essential cookies.

Please note that disabling certain cookies, especially strictly necessary ones, may affect the functionality of the Website or prevent you from using some features.

Data Security

Observe - Security Commitment

We take the protection of your personal information seriously and implement technical and organisational measures designed to safeguard data against unauthorised access, loss, misuse, or alteration, taking into account the nature of the data and the risks associated with online gambling services.

Expand - Security Measures

• Encryption in transit and at rest: data transmitted between your browser and our servers is protected using industry-standard TLS (Transport Layer Security) protocols, typically TLS 1.2 or higher. Sensitive data is encrypted at rest using strong cryptographic algorithms (such as AES-256) where appropriate.
• Access controls and authentication: access to internal systems and databases is restricted to authorised personnel based on role and necessity. We enforce strong authentication mechanisms and multi-factor authentication for privileged accounts and administrative access.
• Network and application security: we use firewalls, intrusion detection and prevention systems, anti-malware solutions, and secure development practices (including code review and testing) to reduce vulnerabilities and monitor for suspicious activities.
• Regular security assessments: we conduct regular security audits, vulnerability assessments, and monitoring of our infrastructure and applications, and we work with specialised service providers where appropriate.
• Staff training and confidentiality: employees and contractors with access to personal information are bound by confidentiality obligations and receive training on data protection, information security, and responsible handling of player data.
• Incident response procedures: we maintain incident response processes to detect, assess, and respond to potential data breaches or security incidents. Where required by law, we will notify affected individuals and/or relevant authorities without undue delay.

Reflect - Standards Alignment

While bizzoo-casino-canada and its operators may not be formally certified under specific standards such as ISO/IEC 27001 or SOC 2, our internal policies and controls are designed to be broadly consistent with recognised international information security principles. No system can be guaranteed as completely secure, but we continually enhance our safeguards in line with technological and regulatory developments.

Complaints & Contacts

Observe - Primary Contact Channels

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, you should first contact us so that we can attempt to resolve the issue directly.

Expand - How to Contact Us

• Email (privacy-specific): privacy@bizzoo-casino-ca.com
• In-account support: use the live chat or ticketing features, where available, and state that your query relates to "Privacy" or "Personal data".
• Postal address for privacy matters: Data Protection Officer, TechSolutions (CY) Group Limited, Parthenonos 5, Flat 103, 2020 Nicosia, Cyprus.

We aim to acknowledge and investigate privacy-related complaints promptly and to provide a substantive response within thirty (30) days, unless a longer period is permitted or required by applicable law due to the complexity of the issue.

Reflect - Escalation to Authorities and ADR

1. Canadian privacy authorities: if you are a resident of Canada and are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) or, where applicable, your provincial/territorial privacy commissioner. Contact information for the OPC is available at https://www.priv.gc.ca.
2. Mexican data protection authority (where applicable): if Mexican data protection law applies to you and you believe we have not adequately addressed your concern, you may consider contacting the National Institute of Transparency, Access to Information and Personal Data Protection (INAI) in Mexico (see https://home.inai.org.mx for contact details).
3. EU data protection authorities (where applicable): if you are located in the European Union and GDPR applies, you may lodge a complaint with your local supervisory authority. A list of authorities is available via the European Data Protection Board at https://edpb.europa.eu.
4. Licensing authority / Curaçao regulator: for disputes particularly related to gambling fairness, payouts, or other operational matters unresolved with us, you may escalate a complaint to Antillephone N.V., our licensing authority in Curaçao, using the email contact listed in our licensing information (currently stated as certria@gaminglicences.com).
5. Alternative dispute resolution (ADR): you may also use reputable third-party ADR services such as AskGamblers Casino Complaints Service or Casino.guru, which may assist in mediating certain disputes between players and the operator. These services are independent entities and apply their own rules.

Using ADR or contacting regulators does not limit any other rights or remedies you may have under applicable law.

Updates

Observe - Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or technical and organisational measures. The date at the top of this Policy ("Last updated: November 2025") indicates the most recent revision.

Expand - Notification Methods

• Website notice: for non-material updates (for example, clarifications or organisational changes that do not significantly affect your rights), we may simply post the revised Policy on https://bizzoo-casino-ca.com/privacy.
• Enhanced notice for significant changes: where we make material changes that significantly affect how we process your personal data or your privacy rights, we will provide more prominent notice, which may include:
  • email notifications sent to the address registered to your account;
  • in-account notifications or inbox messages; and/or
  • temporary banners or pop-up notices on the Website or in your account dashboard.

Reflect - Advance Notice and Your Options

Where reasonably practicable and required by applicable law, we will provide at least thirty (30) days' advance notice of material changes before they become effective. During this notice period, you will have the opportunity to review the updated Policy and, if you do not agree with the changes, you may close your account and cease using the Website. Your continued use of bizzoo-casino-canada on https://bizzoo-casino-ca.com after the effective date of an updated Privacy Policy will constitute your acknowledgement of the revised terms.