Privacy Policy

This Privacy Policy describes how bizzoo-casino-canada on bizzoo-casino-ca.com collects, uses, discloses, and protects your personal information when you use our online casino services. It applies to all players and website visitors residing in Canada (excluding Ontario) and is effective from November 6, 2025.

Who We Are

OBSERVE: The operator of bizzoo-casino-ca.com is TechSolutions Group N.V., a registered N.V. (Naamloze Vennootschap) under Curaçao law, with headquarters at Abraham Mendez Chumaceiro Boulevard 50, Willemstad, Curaçao. The company is licensed by Curaçao eGaming (License No. 8048/JAZ, valid through 2025) and the Kahnawake Gaming Commission (License No. 00882, valid through 2025) for online gaming and casino services, respectively. EXPAND: For Canadian users, our operations are in accordance with applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant Kahnawake regulations. REFLECT: For privacy queries, you may contact our Data Protection Officer (DPO) at [email protected]. Postal address correspondence may be directed to our headquarters in Curaçao.

Company Name: TechSolutions Group N.V.
Headquarters: Abraham Mendez Chumaceiro Boulevard 50, Willemstad, Curaçao
Licenses: Curaçao eGaming (8048/JAZ), Kahnawake Gaming Commission (00882)
Contact (Data Protection): [email protected]

What Personal Data We Collect

OBSERVE: We collect diverse categories of data to deliver and enhance our online casino services. EXPAND: This includes direct identifiers and usage data, consistent with regulatory best practices. REFLECT: Data is collected directly from users, automatically via technologies, and through partners as required for lawful operation.

Personal Data: Full name, date of birth, residential address, email address, phone number, government-issued identification documents.
Technical Data: IP address, device information (browser type, operating system), device identifiers, access logs, geolocation (where permitted).
Payment Data: Payment card details, e-wallet information, transaction records, withdrawal and deposit history, bank account numbers (where applicable).
Behavioral Data: Betting and gaming history, session data, clickstream, preferences, responsible gambling interactions.
Cookies & Similar Technologies: Session and persistent cookies, third-party analytics cookies, tracking pixels, and device fingerprinting.

Legal Basis for Processing

OBSERVE: Our processing of personal data is governed by Canadian privacy law (PIPEDA), as well as the requirements of our licensing authorities. EXPAND: We identify and rely on multiple lawful bases to collect and use your data. REFLECT: Each processing activity is mapped to its appropriate legal ground, ensuring no data is processed arbitrarily.

User Consent: For marketing communications, cookies, and optional features, we obtain your explicit consent. You may withdraw consent at any time through your account settings or by contacting our DPO.
Contractual Necessity: Data processing is necessary to establish, manage, and fulfill your user account, facilitate gameplay, process payments, and provide customer support.
Legal Obligations: Compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations, reporting obligations to gambling regulators, and other statutory requirements.
Legitimate Interests: Maintaining platform security, fraud prevention, data analytics, and service improvement, provided such interests do not override your fundamental rights and freedoms.

Regional Compliance Note: Processing grounds align with PIPEDA, Kahnawake, and Curaçao regulatory requirements for Canadian players.

Purpose of Processing

OBSERVE: Personal data is collected for defined, lawful purposes only. EXPAND: These purposes are documented and limited to the operation and improvement of bizzoo-casino-ca.com. REFLECT: We avoid using data for unrelated purposes unless permitted by law or with renewed consent.

Provision of Online Casino Services: To create and manage user accounts, enable gameplay, process financial transactions, and provide customer support.
Compliance & Risk Management: To conduct identity verification, fulfill regulatory obligations (KYC/AML), and investigate suspicious activity.
Service Improvement: To analyze user behavior, monitor performance, and enhance site functionality and user experience.
Marketing & Promotions: To send offers, newsletters, and updates where you have provided consent. You may opt out at any time.
Fraud Prevention & Security: To detect and prevent fraudulent activities, enforce terms and conditions, and safeguard platform integrity.

Disclosure & Sharing

OBSERVE: We disclose personal data strictly on a need-to-know basis and in line with regulatory and contractual obligations. EXPAND: All recipients of personal information are subject to contractual data protection obligations. REFLECT: We never sell your personal data for profit.

Payment Partners: Banks, payment processors, and financial institutions to process deposits and withdrawals.
Service Providers: IT, hosting, analytics, marketing, and customer support partners, strictly for operational purposes.
Regulatory Authorities: Curaçao eGaming, Kahnawake Gaming Commission, and competent Canadian authorities upon lawful request or to comply with legal obligations.
Affiliates & Advertising Networks: Only with your explicit consent for marketing and promotional communications.
Corporate Transactions: In the event of a merger, acquisition, or asset sale, personal data may be transferred subject to continued protection.

Protective Clauses: All third-party disclosures are governed by data processing agreements ensuring adequate security and confidentiality.

International Transfers

OBSERVE: Given our headquarters in Curaçao and operations in Canada, personal data may be processed or stored outside Canada. EXPAND: Such transfers are subject to stringent safeguards. REFLECT: We ensure all international data transfers comply with Canadian law and international best practices.

Countries of Transfer: Curaçao, Canada, European Economic Area (EEA) (if using EEA-based service providers), and other jurisdictions as required for operational purposes.
Protection Measures: Standard Contractual Clauses, binding corporate rules, contractual data protection obligations, and compliance with PIPEDA and Kahnawake privacy principles.
Data Subject Rights: You retain all rights described herein, regardless of where your data is processed.

Regional Compliance Note: We do not transfer personal data to third countries without ensuring an adequate level of protection as required under Canadian and regional laws.

Data Retention

OBSERVE: Data is retained only as long as necessary to fulfill the purposes for which it was collected. EXPAND: Retention periods are determined by legal, regulatory, and operational requirements. REFLECT: Data is securely deleted or anonymized at the end of its retention period.

Personal Data: Retained for the duration of your account's activity and up to five (5) years after account closure, in accordance with anti-money laundering laws and gaming regulations.
Payment Data: Maintained for at least five (5) years after the last transaction or account closure, as required by financial and regulatory authorities.
Technical Data & Logs: Stored for security and troubleshooting purposes for up to one (1) year, unless extended for investigative needs.
Cookies & Tracking Data: Retention varies by cookie type; session cookies expire when you close your browser, while persistent cookies are retained for up to two (2) years, unless deleted via browser settings.

Deletion Criteria: Upon user request (subject to legal exceptions), expiration of the retention period, or when processing is no longer necessary.

Your Rights

OBSERVE: Canadian law (PIPEDA) and Kahnawake regulations grant you robust rights over your personal data. EXPAND: Our privacy practices also align with international standards (GDPR-equivalent). REFLECT: We provide accessible procedures to exercise your rights free of charge.

Right of Access: Request confirmation of whether your personal data is processed and obtain a copy of such data.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data when it is no longer necessary or where consent is withdrawn, subject to legal retention obligations.
Right to Restrict Processing: Request restriction of processing under certain circumstances (e.g., contesting accuracy or lawfulness of processing).
Right to Object: Object to data processing based on legitimate interests, including profiling and direct marketing.
Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format, and request its transfer to another service provider where technically feasible.
Right to Withdraw Consent: Withdraw your consent for marketing or other optional processing at any time via your account dashboard or by contacting our DPO.

How to Exercise Rights: Submit requests via [email protected]. We may require identity verification to protect your data.
Response Times: We will respond within thirty (30) days of receipt of your request, in accordance with applicable legal requirements.
Free-of-Charge Guarantee: Exercising your rights will not incur any charges, except in cases of manifestly unfounded or excessive requests.

Regional Compliance Note: These rights are granted under PIPEDA and Kahnawake regulations; users outside CA may have additional rights under their local laws.

Cookies & Tracking Technologies

OBSERVE: bizzoo-casino-ca.com utilizes cookies and similar technologies for essential operation and analytics. EXPAND: Cookies enhance user experience and support regulatory compliance. REFLECT: Users have granular control over their cookie preferences.

Session Cookies: Enable core site functionality and are deleted upon browser closure.
Persistent Cookies: Retain user preferences and login status for up to two years, improving convenience.
Third-Party Cookies: Used for analytics (e.g., Google Analytics), advertising, and affiliate tracking; these may collect data across sites.

Cookie Purposes: Authentication, security, analytics, advertising, and personalization.
Cookie Management: Control cookies via your browser settings or the site's cookie consent panel. Disabling cookies may affect certain features and services.

Protective Clause: Third-party cookies are governed by external privacy policies; users are encouraged to review these policies for further information.

Data Security

OBSERVE: We employ multi-layered security controls to protect your personal data. EXPAND: Our measures are aligned with international standards and regulatory requirements. REFLECT: Security is an ongoing commitment, subject to regular review and improvement.

Encryption: All data transmitted between your browser and our servers is protected with TLS 1.2+ encryption. Sensitive data is encrypted at rest.
Access Controls: Role-based access, multi-factor authentication for administrators, and strict authorization protocols.
Security Audits: Regular third-party and internal security audits, vulnerability assessments, and penetration testing.
Staff Training: Ongoing data protection and security awareness programs for all staff with access to personal data.
Incident Response: Documented procedures for detecting, reporting, and mitigating data breaches, including notification obligations in accordance with Canadian law.
Compliance Standards: Security measures are designed to comply with ISO 27001 and SOC 2 frameworks where applicable.

Regional Compliance Note: Security obligations adhere to PIPEDA, Kahnawake, and Curaçao requirements for Canadian online gaming operators.

Complaints & Contacts

OBSERVE: We provide transparent channels for submitting privacy complaints or concerns. EXPAND: Our procedures ensure prompt, fair, and effective handling of all privacy-related inquiries. REFLECT: Users have escalation rights to supervisory authorities if unsatisfied with our response.

Contact DPO: Email [email protected] for all privacy-related issues. Please provide sufficient detail to allow investigation.
Online Feedback: (If available) Use our online contact forms on bizzoo-casino-ca.com for secure submission of inquiries or complaints.
Postal Correspondence: Send written complaints to TechSolutions Group N.V., Abraham Mendez Chumaceiro Boulevard 50, Willemstad, Curaçao.
Complaint Procedure: We acknowledge receipt within five (5) business days. An investigation is conducted, and a substantive response provided within thirty (30) days.
Escalation Path: If you are dissatisfied with our handling, you may lodge a complaint with the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3, Canada
Phone: 1-800-282-1376
https://www.priv.gc.ca/
Kahnawake Players: May also contact the Kahnawake Gaming Commission for privacy matters related to gambling regulation: http://www.gamingcommission.ca/

Regional Compliance Note: Users in CA have the right to escalate unresolved matters to federal or provincial privacy authorities without fear of reprisal.

Updates

OBSERVE: We may update this Privacy Policy to reflect changes in our practices or legal requirements. EXPAND: All material changes are communicated through multiple notification channels. REFLECT: Users are granted time to review and object to significant changes.

Notification Procedures: Significant updates are communicated via email, prominent website banners, and account dashboard alerts.
Advance Notice: For material changes, we provide a minimum of thirty (30) days' advance notice before the new policy takes effect.
User Options: You may object to changes or close your account before the effective date of updated terms.
Version Control: This Privacy Policy is current as of November 6, 2025.
Changelog: Material changes since the previous version are summarized at the end of this policy.

Last updated: November 6, 2025